Privacy Policy

Introduction

This Privacy Policy explains how rugombrci.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with UK data protection legislation, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

Personal Information You Provide

When you request a consultation or use our services, we may collect the following information:

• Full name and contact details (email address, postal address)
• National Insurance number
• Date of birth and age
• Employment and income information
• Details about your household composition
• Medical information relevant to benefits applications
• Banking details for payment processing
• Copies of identification documents

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your consultation requests
• Preparing and submitting benefits and pension applications on your behalf
• Communicating with you about your applications and our services
• Maintaining records as required by legal and professional obligations
• Improving our website functionality and user experience
• Complying with legal obligations and responding to lawful requests

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Consent: Where you have explicitly agreed to specific processing activities
• Legal Obligation: Where required by law to retain certain records
• Legitimate Interests: For business administration and service improvement

Data Sharing and Disclosure

We may share your personal information with:

• UK government departments and agencies (DWP, HMRC, local councils) as necessary for application processing
• Medical professionals or institutions when obtaining supporting documentation with your consent
• Third-party service providers who assist with business operations (data storage, payment processing)
• Legal and regulatory authorities when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection requirements

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and to comply with legal, accounting, and professional requirements. Typically, client records are maintained for a minimum of seven years following the conclusion of services.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in certain situations
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance functionality and user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Colmore Row, Birmingham, B3 3AG, United Kingdom

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.